We are looking for a skilled and solution-oriented building automation Technical Support Specialist to join our team. You will collaborate closely with our technical team and partners, serving as the technical expert to solve automation challenges.
 
Responsibilities:

• Implement and integrate various HVAC and building climate control solutions and ensuring seamless installation and operation on customer sites.
• Take ownership of complex customer incidents and provide hands-on on-site support for resolving them.
• Support partner onboarding and offer technical assistance with maintaining documentation for technical customer support processes. 
• Collaborate with the hardware solutions team to understand clients' business challenges, technical needs, and goals.
• Offer market feedback to the product development team for both software and hardware improvements.

Requirements:

• Technical background with the ability to understand and communicate complex technical concepts.
• 1-3 years of work experience in building automation and/or in low-voltage electrical systems.
• Degree in building automation or in low-voltage electrical systems (Vocational or Bachelor’s degree).
• Prior experience in a presales or technical consulting role is an advantage.
• Prior experience working with BAC protocols (Modbus, KNX, BACnet) is an advantage. 
• A category B driving license.
• Fluency in Estonian and proficiency in English is required. 
• Kick-ass attitude!

In exchange for your expertise, we offer benefit package which includes:

• Competitive salary package.
• The chance to work on exciting projects and see your ideas come to life.
• Supportive work culture, with team-building events and activities.

 
If you’re passionate about technology, focused on customer success, and have the ability to bridge the gap between technical solutions and business needs, we encourage you to apply for this exciting Technical Support Specialist role.

Find us: www.bisly.com